Vacancies currently available at Square Enix Ltd., can be viewed here.

Back End Web Developer Ruby on Rails Developer Web Designer Flash Games Developer Front End Web Developer Community Manager, Square Enix London Studios Producer - Mobile & Digital

UK Marketing Executive Information Centre Operator (English/ German) Head of Digital Brand Strategy

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Reporting to:

Lead Web Developer

Position:

Permanent

Job Purpose:

To support Square Enix Europe's publishing business and development studios in building and maintaining a contemporary, active and commercially successful web presence.

Primary Duties:

• Overall management and technical implementation for the Square Enix brand portfolio of websites.
• Implementation and management of integration between websites and online game infrastructure, online community tools and online shops.
• Ongoing technical management, in conjunction with other internal stakeholders, of web development projects.
• Maintenance of existing Square Enix sites, including implementation of simple changes not requiring external agencies (e.g. updating of content to reflect new product releases, changing regulatory requirements etc.) Provision of technical input into the selection of web design and development agencies.
Planning, in conjunction with the IT team and others within Online Publishing, of the mid to long-term evolution of Square Enix web platform and primary websites.
• Implementation and maintenance of integration between Square Enix web platforms and broader Square Enix systems.

Key Stakeholders:

• Online Publishing team: Senior Web Operations Manager, Online Operations Manager, Business Development Managers.
• IT team: Web Infrastructure Manager.
• Publishing business: Territory marketing teams, territory sales teams.
• Development studios: Brand marketing teams, including PR staff and community managers.

Position based in: London, UK

Person Specification

Profile	Essential	Desirable
Experience & Qualifications	Web development experience in a creative industry.	Web development experience in some segment of the videogames industry. Development experience in an online commercial environment.
Technical Skills	Advanced knowledge of PHP, including PHP 5 and MVC frameworks. Strong SQL skills in web environment, preferably using MySQL. Experience with web and content management systems. Good understanding of extensible development.	Other technologies for dynamic website development (e.g. ASP.NET, Java, Perl, Python, Ruby on Rails etc.) Core web development technologies, especially HTML(5) & CSS (3), cross-browser. Strong JavaScript (JQuery) skills. Linux command line administration Social media APIs (Twitter/Facebook) Good knowledge of version control software.
Interpersonal Skills	Team player. Self-motivating. Proven ability to manage technical projects with competing demands from different stakeholders.	Proven ability to work with creative staff to provide technical realisation of creative design.
Other Skills/Requirements	Attention to detail. Online communities.	Interested in video games

Please send your CV and cover letter in English to the following email address, quoting "SEE-WEBDEVBAK" in the subject line: humanr@square-enix.com – applications without this code cannot be read.

Reporting to:

Online Operations Manager

Position:

Permanent

Job Purpose:

To support Square Enix Europe's publishing business and development studios in building and maintaining systems to support online services.

Primary Duties:

• Development and maintenance of essential systems powering online features in Square Enix games and services.
• Working with the Web Team to provide game data integration into websites.
• Development and support of existing and planned online games run by the Online Publishing Department.
• Developing Tools and systems to allow the business to extend its use of data.
• Planning and design of components forming the next generation systems supporting the business's online activities.

Key Stakeholders:

• Online Publishing team: Online Operations Manager, Director of Online Publishing.
• IT team: Infrastructure Design Manager, Web Infrastructure Manager.
• Development studios: Producers and Community Managers.

Position based in: London, UK

Person Specification

Profile	Essential	Desirable
Experience & Qualifications	Online application development experience in a creative, data driven industry	Web or online application development experience in some segment of the videogames industry Development experience in an online commercial environment
Technical Skills	Commercial experience in the following areas: Developing application using Ruby on Rails Modern source control and version management systems Simple Database design and operation Development within a Linux environment	Other technologies for web application development (e.g. ASP.NET, Java, Perl, Python etc.). PHP experience. Advanced Database design and operation including experience with NoSQL and KV stores. Application development and management in cloud environments such as amazon AWS. Knowledge of web development technologies, especially HTML(5) & CSS (3), cross-browser, JavaScript (JQuery) skills. Agile development methodologies. Understanding of server infrastructure and networking.
Interpersonal Skills	Team player. Self-motivating. Proven ability to manage technical projects with competing demands from different stakeholders	Excellent communication skills
Other Skills/Requirements	Attention to detail	Interested in video games

Please send your CV and cover letter in English to the following email address, quoting "SEE-RRDEV" in the subject line: humanr@square-enix.com – applications without this code cannot be read.

Reporting to:

Lead Designer

Position:

Permanent

Job Purpose:

To provide web design support for Square Enix Europes' publishing business and development studios.

Primary Duties:

SE Web platform:
• Design and creative asset generation for portal and corporate sites.
• Design support for brand marketing teams responsible for game-specific websites
• Creation of ads for various Square Enix products, for use both on Square Enix sites and Square Enix external websites such as IGN.COM, GameSpot.com

Secondary Duties:

SE Web platform:
• Supporting the Lead Designer and development team in maintenance of existing Square Enix sites, including implementation of simple changes not requiring external agencies (e.g. updating of content to reflect new product releases, changes to our external websites logos etc.)

Key Stakeholders:

• Online Publishing team: Senior Web Operations Manager, Business Development Managers.
• Publishing business: Territory marketing teams, territory PR staff.
• Development studios: Brand marketing teams, including PR staff and community managers.

Position based in: London, UK

Person Specification

Profile	Essential	Desirable
Experience & Qualifications	Proven web design skills for entertainment-related sites Please provide portfolio or links to live sites	Experience in designing for websites in a commercial environment Experience designing for creative/entertainment industry (movie, TV, music, games etc.) websites
Technical Skills	Strong graphic design and artwork skills Strong knowledge of Photoshop Understanding of CSS	Adobe Flash skills, including ActionScript Core web development technologies, especially HTML & CSS Dreamweaver, or similar development tools Web and content management systems Familiarity with IAB standards for online media
Interpersonal Skills	Team player Ability to communicate regarding design-related issues with staff outside creative disciplines
Other Skills/Requirements	Attention to detail
Motivations & Interests	Interest in Games	Knowledge and understanding of the gaming industry

Please send your CV and cover letter in English to the following email address, quoting "SEE-WEBDES" in the subject line: humanr@square-enix.com – applications without this code cannot be read.

Reporting to:

Senior Web Operations Manager

Position:

Permanent

Job Purpose:

Web and Facebook development for Square Enix Europe's online publishing division.

Primary Duties:

SE Web platform:
• Programming and software engineering in Actionscript and Javascript.
• Maintaining and developing Flash games for websites, Facebook and other platforms

Secondary Duties:

• Supporting the Lead Designer and development team in maintenance of existing Square Enix sites, including implementation of simple changes not requiring external agencies (e.g. updating of content to reflect new product releases, changes to our external websites logos etc.)
• Design and creative asset generation for portal and corporate sites
• Design support for brand marketing teams responsible for game-specific websites
• Creation of ads for various Square Enix products, for use both on Square Enix sites and Square Enix external websites such as IGN.COM, GameSpot.com

Key Stakeholders:

• Online Publishing team: Senior Web Operations Manager, Business Development Managers
• Publishing business: Territory marketing teams, territory PR staff
• Development studios: Brand marketing teams, including PR staff and community managers

Position based in: London, UK

Person Specification

Profile	Essential	Desirable
Experience & Qualifications	Proven web design skills for entertainment-related sites Please provide portfolio or links to live sites	Experience in designing for websites in a commercial environment Experience designing for creative/entertainment industry (movie, TV, music, games etc.) websites
Technical Skills	Extensive ActionScript 3 experience (i.e. Sprouts, SWCs, refactoring) Facebook API integration Javascript knowledge	Ruby knowledge. (i.e. Rails, gems, rvm) Application deployment, server admin (Linux) and AWS General web skills (i.e. HTML, CSS)
Interpersonal Skills	Team player Ability to communicate regarding design-related issues with staff outside creative disciplines
Other Skills/Requirements	Attention to detail
Motivations & Interests	Interest in Games	Knowledge and understanding of the gaming industry

Please send your CV and cover letter in English to the following email address, quoting "SEE-FGD" in the subject line: humanr@square-enix.com – applications without this code cannot be read.

Reporting to:

Lead Web Developer

Position:

Permanent

Job Purpose:

To support Square Enix Europe's publishing business and development studios in building and maintaining a contemporary, active and commercially successful web presence.

Primary Duties:

SE Web platform:
• PR Planning – working in accordance to global PR plans across media on all titles.
• Overall management and technical implementation for the Square Enix brand portfolio of websites.
• Implementation and management of integration between websites and online game infrastructure, online community tools and online shops.
• Ongoing technical management, in conjunction with other internal stakeholders, of web development projects.
• Maintenance of existing Square Enix sites, including implementation of simple changes not requiring external agencies (e.g. updating of content to reflect new product releases, changing regulatory requirements etc.)
• Provision of technical input into the selection of web design and development agencies.
• Planning, in conjunction with the IT team and others within Online Publishing, of the mid to long-term evolution of Square Enix web platform and primary websites.
• Implementation and maintenance of integration between Square Enix web platforms and broader Square Enix systems.

Key Stakeholders:

• Online Publishing team: Senior Web Operations Manager, Online Operations Manager, Business Development Managers.
• IT team: Web Infrastructure Manager.
• Publishing business: Territory marketing teams, territory sales teams.
• Development studios: Brand marketing teams, including PR staff and community managers.

Position based in: London, UK

Person Specification

Profile	Essential	Desirable
Experience & Qualifications	Web development experience in a creative industry.	Web development experience in some segment of the videogames industry. Development experience in an online commercial environment.
Technical Skills	Experience integrating with server-side code to produce dynamic pages via XML and JSON (Ajax) Strong JavaScript (JQuery) skills. Experience with web and content management systems. Good understanding of extensible development.	HTML and CSS skills for marketing email purposes. Flash development, including ActionScript. Other technologies for dynamic website development (e.g. ASP.NET, Java, Perl, Python, Ruby on Rails etc.) Strong PHP skills. Basic SQL skills. Good understanding of Web Accessibility
Interpersonal Skills	Team player. Self-motivating. Proven ability to manage technical projects with competing demands from different stakeholders.	Proven ability to work with creative staff to provide technical realisation of creative design.
Other Skills/Requirements	Attention to detail. Online communities.	Interested in video games

Please send your CV and cover letter in English to the following email address, quoting "SEE-WEBDEV" in the subject line: humanr@square-enix.com – applications without this code cannot be read.

Reporting to:

Production Director - Mobile & Digital

Job Purpose:

Work within a game team to ensure delivery of Mobile & Digital games to agreed timescale, quality and budget. To manage publisher/developer relationship in terms of individual projects and to protect the Company's interests, investment and long term relationship with that development house. Own the master project timeline for coordinated launches of Smartphone/Console products.

Find, evaluate & deliver Smartphone content from 3rd party suppliers.

Primary Duties:

To provide coordination and direction to development studios while ensuring the developers vision on Smartphone is in alignment with ours across platforms. The producer should be confident and capable of operating with all levels of personnel.
• The producer should have an expert understanding of how Digital/Mobile video games are made while being up to date on the latest development trends and processes. These include freemium gaming & Micro Transactions in development.
• Manage projects to a defined budget and schedule while ensuring commercial success.
• Building project budgets and negotiating costs with external suppliers.
• Design, implement, manage, assess and approve regular developer milestones in conjunction with the project stakeholders.
• Manage official project communication to other departments.
• Maintain close communication with developers to ensure they meet all contractual obligations, licensing requirements and our own high standards of quality.
• Understand how our studio partners make games. Learn about their proprietary technology, editors, game engine, pipelines and who does what in the studio. While we do not expect the producer to be a technology expert there needs to be an understanding of with how the partner studio works and have an understanding of how to change the basics like editing geometry and adding game content.
• Prepare and present project reports and appropriate status updates for the Production Director and corporate, as required.
• Build and maintain a master schedule and project event time line with all project stakeholders to ensure everyone has the necessary visibility and time to co-ordinate an effective project release. The Project timeline should include elements from creative PR, marketing, localisation, QA, Sales, Key milestones, development achievements, and appropriate industry events.
• Work with the project stakeholders to build and execute a thorough focus testing plan.
• Work with the developer and project stakeholders to predict, identify and resolve problems before they occur, all project risks and mitigation strategies should be clearly documented and communicated on project reports.
• Ensure that all internal documentation is complete, kept up to date and stored in the correct place at all times.
• Design, plan and present a variety of PowerPoint and code demonstrations for both internal and external uses throughout the development cycle.
• Contribute an active understanding of market trends, patterns and customer requirements in international markets for games and hardware.
• The producer is directly responsible for adhering to all company policies and procedures.
• Work with the project stakeholders to analyse the development trends for all key games features to ensure the features are trending in the right direction and will be ready on time.
• Work with the project stakeholders to develop the branding and marketing strategy for the projects.
• Work with Finance to determine and follow the project budget.
• Look for additional ways to generate revenue for the studio.

Key Stakeholders:

Internal
• Developers
• Marketing
• PR
• Support Services
• Finance
• Sales
• Legal
• QA
• General Manager
• Co-ordinator
• Community Manager

External
• Middleware Partners
• Hardware Manufactures
• Licensors/Right Owners
• Film Finance (if applicable)
• Format Holders
• Content Suppliers

Position based in: London, UK

Person Specification

Profile	Essential	Desirable
Experience & Qualifications	Smartphone/Mobile Games industry experience and a proven track record of producing successful and published AAA titles. Excellent Project management skills. Able to demonstrate previous experience of developing strong, business relationships with Smartphone/Mobile development studios. Understanding of other disciplines involved in game production and publishing (e.g. Design, Marketing, QA, Localisation, PR etc.). Approval processes for format holders Creating schedules and running budgets	Relevant Degree level of education, or equivalent.
Technical Skills	Excellent knowledge of console and PC games development techniques. Ms Office, Outlook & Ms Project Strong Presentation skills Experience of industry best practices Understanding project resourcing Awareness of development processes and pipelines used to craft current AAA games Visionary with passion and proven success in achieving results	Programming, Art or writing background Film, TV or Music background
Interpersonal Skills	Always works to the best of ability Ability to articulate ideas, information and know-how with ease and clarity Excellent verbal and written communication skills A high level of diplomacy whilst being unafraid to be explicitly critical where necessary Ability to influence and persuade Natural Leader Must be able to say no Motivated and passionate team player
Other Skills/Requirements	Always works to the best of ability Ability to articulate ideas, information and know-how with ease and clarity Excellent verbal and written communication skills A high level of diplomacy whilst being unafraid to be explicitly critical where necessary Ability to influence and persuade Natural Leader Must be able to say no Motivated and passionate team player
Motivations & Interests	Shows passion and excitement about computer games Keeps up to date with developments within industry Must understand what makes good games so special, and have the ability to pick games apart, pointing out what works and what doesn't	Entertainment (films, books, music)

Please send your CV and cover letter in English to the following email address, quoting "SEE-MKUK" in the subject line: humanr@square-enix.com – applications without this code cannot be read.

Reporting to:

Communications Manager

Job Purpose:

Build and sustain online communities both in the official web presence/s for Square Enix London Studios titles including (but not limited to) official game websites, facebook, YouTube, Twitter, official blog and on third party sites, including fan sites, gaming publications and forums.

Develop and execute coordinated community plan for Square Enix London Studios titles from announcement through to and post release, working with Brand and Communications Managers to ensure in sync with campaign beats.

Contribute to studio-wide community strategy, educating internally to the changing face and value of community, defining new directions/initiatives for Square Enix London Studios titles.

Become the public face to the consumer on each Square Enix London Studios title.

Recruit candidates from the community for internal focus testing.

Report internally to stakeholders on community activity.

Primary Duties:

Grow and maintain official web presence through coordinated community campaign:

Provide a strong connection between the gaming community and the development team, managing key aspects of communication, asset development and working to expand the game experience.

Product Marketing (many of these duties will be mentored and developed over the candidates career)
• Work with project stakeholders in managing development of community websites and features
• Moderate forums recruiting new members to the online community
• Engage with the consumer through extensive use of social media, managing official YouTube channel, facebook page, studio Twitter feed and adapting to changes in the media space
• Encourage and manage developer/community interaction through developer interviews, community days and tournaments
• Create localised community-focused assets such as news articles, video blogs, podcasts, interviews, annotated screenshots and game tips and tricks, encouraging repeat visits
• Implement and monitor metrics to evaluate success and ROI of community /online projects and initiatives
• Manage post launch support communication on applicable situations such as patch content, status and delivery
• Manage all communications in line with and supporting the PR Strategy and guidelines
• Secure prizes and run online competitions
• Manage Webmasters for unofficial sites
• Coordinate community campaigns and strategy with central community manager.

Promote titles, drive traffic and enhance company reputation:
• Seed relevant forums and promote products on relevant external sites
• Assist with the provision of dynamic content for game sites
• Assist in coordinating and executing plan in-line with central PR objectives
• Provide Square Enix presence and interaction on generic gaming sites

Act as an interface between the online consumer and Square Enix London Studios:
• Compile community consensus reports for marketing and PR Feedback general web statistics
• Obtain and convey game-related information
• Monitor and seed online retail sites
• Manage social networking opportunities
• Coordinate communication with multiple departments for consistent messaging
• Represent the stated community needs to the Development Team
• Assist with Technical support
• Feedback community consensus and progress reports to central community manager.

Identify ways to grow Square Enix London Studios gaming community:
• Assist with the provision of dynamic content for official game sites
• Work closely with internal development on community/game integration
• Research and formulate plans for new community initiatives and share with studio community managers.
• Interface with corporate CTO to ensure awareness of on-line, data metrics and community initiatives.
• Manage and spot social networking opportunities

Reporting:
• Contribute to long-term studio community strategy, ensuring keeping the studio up-to-date with fast-changing community and social media space.
• Ensure key stake-holders are aware of current community consensus.
• Monitor competitor's community initiatives and feedback to key stakeholders.
• Compile community consensus reports for executive management.
• Represent the stated community needs to senior management.

Key Stakeholders:

• Head of Square Enix London Studios
• Internal development team (Producer, Associate Producer and Designer)
• PR and Community Managers
• Corporate Brand and PR Team
• Local territory PR & Product Marketing Managers
• Appointed contact(s) at external development studio
• Format holders

Position based in: London, UK

Person Specification

Profile	Essential	Desirable
Experience & Qualifications	Extensive gaming experience on multiple gaming platforms & genres. Experience in running a fan site or participating and/or proven experience of online journalism. Extensive knowledge of internet tools and Xbox LIVE, PSN, YouTube, facebook, Twitter & other online game services. Online gaming expert. Degree level education or equivalent. Good project management skills; able to work in conditions which include multiple and conflicting priorities, extended work schedules, and specific time constraints.	Ability to speak another language. Good understanding of the gaming industry. Experience of managing online and offline community events. Customer service experience.
Technical Skills	Forum moderation experience. Extensive knowledge and experience of administrative forum and community software. Experience with content Management systems. Sound knowledge of a wide range of relevant computer software to assist in the creation and distribution of assets. Willing to learn more about how games are developed.	Understanding of game development. Ability to write basic HTML, with experience of web production experience minimum. Video and audio editing.
Interpersonal Skills	Understanding of game development. Ability to write basic HTML, with experience of web production experience minimum. Video and audio editing.	Enjoy forum/instant messenger communication.
Other Skills/Requirements	Creative and free-thinker, able to deliver quality, innovation and find solutions to multiple and varying needs.
Motivations & Interests	Shows passion and excitement about computer games, keeps up to date with developments within industry. Willing to travel and stay away from home. Valid Passport. Interest in web 2.0 and internet/social media developments.	General interest in entertainment. Full driving license.

Please send your CV and cover letter in English to the following email address, quoting "SEE-SELCM" in the subject line: humanr@square-enix.com – applications without this code cannot be read.

Reporting to:

UK Marketing Director / Manager

Job Purpose:

The UK Marketing Executive will work as part of the UK PR and Marketing team, reporting to the UK Marketing Director and line managed by the UK Marketing Manager. The role of the UK Marketing Executive is to support the UK Marketing team and to help plan and execute marketing campaigns across the UK media for specific Square Enix titles as well as supporting the Senior Product Manager and UK Marketing Manager on other releases and duties.

To succeed in this role you need to be confident, outgoing, creative with a drive and desire for a career in Marketing. Ideally you will posses some Marketing/gaming experience.

This is a great opportunity to join one to the world's leading videogames publishers and be involved in launching some of the biggest games in the market.

Primary Duties:

Product Marketing (many of these duties will be mentored and developed over the candidates career)
• Working closely with the UK Marketing team to help formulate and guide local marketing initiatives.
• Work alongside Global brand group ensure all core creative and promotional materials best represent the game and work well within the UK territory.
• Benchmark products, sense check expectations and budgets alongside the UK Marketing team.
• Pinpoint and understand each products consumer.
• Brief media agency and build a media plan that will generate sufficient demand to ensure we hit our sell through number.
• Support and motivate the UK Sales team, sell the product internally and create materials to allow our sales teams to sell the product externally.
• Present the product whenever required.
• Build presentations and plans as required - post mortem all campaigns.
• Work closely with UK PR to ensure we support their work and maximise the scores and support for all titles.
• Coordinate trade marketing closely with the sales team to ensure we devote sufficient resources to supporting the title at trade.
• Continually watch and stay abreast of the UK media landscape.

Administration:
• Maintaining and updating product budget sheets and Trade Spend Tracker.
• Raise Purchase Orders.
• Help maintain assets on press site.
• Manage and maintain marketing ftp server.
• Monitor marketing campaigns taking screen grabs and copies of activity when live.
• Help manage and man events throughout the year.

Internal communications:
• Promoting products internally to the UK Sales Team.
• Liaising with Brand Marketing to secure information and assets as required.
• Always representing the UK Marketing department to all internal staff.

Budgetary Responsibility (inc details & size in £'s)

• Budgets for this position traditionally range from £10K to £50K.

Key Stakeholders:

• UK Marketing and PR, UK Sales
• Global Brand Teams
• Community Managers
• Creative Department
• Operations.

Position based in: London, UK

Person Specification

Profile	Essential	Desirable
Experience & Qualifications	Previous marketing experience in the video games industry or related entertainment field.	Ideally degree educated.
Technical Skills	Strong graphic design and artwork skills Strong knowledge of Photoshop Understanding of CSS	Adobe Flash skills, including ActionScript Core web development technologies, especially HTML & CSS Dreamweaver, or similar development tools Web and content management systems Familiarity with IAB standards for online media
Interpersonal Skills	Good presentation skills. Confident and Charismatic.
Other Skills/Requirements	Microsoft Office (Excel, Word etc). FTP and file sharing software. Evaluating games sales trends.
Motivations & Interests	Strong interest in the UK Media Marketplace. Interest in games and the industry.	Games, music, movies, TV, youth entertainment, social networking, sport, books, smart phones, IOS/Android. An understanding of what our audience likes and how they stay connected.

Please send your CV and cover letter in English to the following email address, quoting "SEE-MKUK" in the subject line: humanr@square-enix.com – applications without this code cannot be read.

Reporting to:

Lead Designer

Position:

Permanent

Job Purpose:

To provide web design support for Square Enix Europes' publishing business and development studios.

Primary Duties:

• Design and creative asset generation for portal and corporate sites.
• Design support for brand marketing teams responsible for game-specific websites
• Creation of ads for various Square Enix products, for use both on Square Enix sites and Square Enix external websites such as IGN.COM, GameSpot.com

Secondary Duties:

• Secondary Duties: Supporting the Lead Designer and development team in maintenance of existing Square Enix sites, including implementation of simple changes not requiring external agencies (e.g. updating of content to reflect new product releases, changes to our external websites logos etc.)

Key Stakeholders:

• Online Publishing team: Senior Web Operations Manager, Business Development Managers.
• Publishing business: Territory marketing teams, territory PR staff.
• Development studios: Brand marketing teams, including PR staff and community managers.

Position based in: London, UK

Person Specification

Profile	Essential	Desirable
Experience & Qualifications	Proven web design skills for entertainment-related sites Please provide portfolio or links to live sites	Experience in designing for websites in a commercial environment Experience designing for creative/entertainment industry (movie, TV, music, games etc.) websites
Technical Skills	Strong graphic design and artwork skills Strong knowledge of Photoshop Understanding of CSS	Adobe Flash skills, including ActionScript Core web development technologies, especially HTML & CSS Dreamweaver, or similar development tools Web and content management systems Familiarity with IAB standards for online media
Interpersonal Skills	Team player Ability to communicate regarding design-related issues with staff outside creative disciplines
Other Skills/Requirements	Attention to detail
Motivations & Interests	Interest in Games	Knowledge and understanding of the gaming industry

Please send your CV and cover letter in English to the following email address, quoting "SEE-WEBDES" in the subject line: humanr@square-enix.com – applications without this code cannot be read.

Position:

Permanent

Job Purpose:

Support, assist and review front line agents' work in order to help them provide a superior quality of service for both our online and offline games.

Primary Duties:

Support and monitor outsource agents in their daily tasks via email & instant messages

• Monitor live chats with customers and provide feedback to outsource team
• Explain monthly billing status
• Assess & troubleshoot technical issues.
• SQUARE ENIX Token –explain token usage, organise redelivery requests for lost or broken tokens.
• SQUARE ENIX Account – explain usage of SE Account in tandem with SE Token.
• SQUARE ENIX Members – explain site usage, investigate Game Code usage and escalate enquiries about SE Members site problems for resolution.
• Review T1 & 2 email tickets and provide constructive feedback

Translation of texts (from English to German)
• NOC News & System Messages
• Knowledgebase articles for Support website
• Chat and email templates
• Community team translation requests: topics for POL.com, FFXI/FFXIV site translations, mail outs and notices.

Daily Tasks, Internal Tools & Procedures
• Use daily working experience to test internal CS tools to provide feedback and suggestions for improvement to tools or existing policy & procedures.
• Merchandise Support – Verify order status, payment & coordinate returns, redelivery & refund with Merchandise Department.
• Check escalation board, suspend queues, OSM mail & official documentation folders for outstanding cases and respond as necessary
• Organise, update internal Wiki and response libraries
• Create & update training documentation database according to official procedures.
• Keep track of known & hot issues and add relevant information to Excel and Sharepoint tracking lists.
• Compromised Accounts – case tracking & investigation.
• Read and test corporate websites to check content is up to date, correct and that sites are grammatically perfect.
• SQUARE ENIX titles – play and research package titles to ensure good working knowledge prior to & during launch, check internet forums and game sites to learn of issues faced by users.

Key Stakeholders:

• Customer Service Manager
• Information Centre Assistant Manager
• Outsource CS Agents
• Game Master Team
• Community Team

Position based in: London, UK

Person Specification

Profile	Essential	Desirable
Experience & Qualifications	Bilingual in English and German	Experience in call centre or customer service working environment. French language proficiency Japanese language proficiency Experience of working in an MMO and/or video games support environment
Technical Skills	Proficient with Microsoft Office, PCs, gaming technology and software PC literacy – many bespoke tools in use	MS Sharepoint knowledge PC technical trouble shooting knowledge
Interpersonal Skills	Excellent communication skills (verbal and written skills) Strong sense of customer service Team player while remaining proactive and willing to work off own initiative
Other Skills/Requirements	Well organised and able to adhere to set policy & procedure Operate efficiently under pressure Meticulous attention to detail	Knowledge and interest in games and IT.

Please send your CV and cover letter in English to the following email address, quoting "SEE-ICOGR" in the subject line: humanr@square-enix.com – applications without this code cannot be read.

Reporting To:

Sales Director, Digital

Job Purpose:

Defines the strategic direction for developing digital brand assets and content across Square Enix Europe's studios, marketing & commercial teams

Primary Duties:

• Digital product evangelist both internally and externally for SEE
• Understands customer and commercial benefits of digital content creation, including demos, PDLC, map packs and other brand related content
• Analyses market research, competitive landscape data & customer insights to generate a digital product roadmap for the creation of digital assets and content that activates across the group - from studio development to local marketing & PR
• Works with the Sales Director Digital to deliver the SEE digital P&L through the activation of these digital brand assets
• Uses analysis and industry metrics to evaluate brand and category performance as well as identifying opportunities
• Evangelises the digital 'mindset' to key stakeholders within SEE, including studio, marketing and senior management
• Works with local marketing teams to plan & activate PR, community and forum messaging of SEE's digital product suite
• In conjunction with Studios & Brand, participates in the green light process by delivering key digital insights taking this knowledge from initial concept stages through to final design.
• Working with the Studio Brand Director to originate the strategic digital plan; positioning; target audience as defined within the brand plan.
• Serving as key digital contact across the production studios, offering consumer and market insight.
• Is a social media champion; keeps up-to-date with video game, entertainment, social media and relevant pop culture, technology and economic trends to continuously inform stake-holders.
• Work across Square Enix group companies in Japan and North America to exchange knowledge of digital trends and opportunities
• Build effective relationships with product and marketing managers in local territories, to deliver digital marketing materials and solutions which directly support territory marketing campaigns and sales targets in a timely manner.

Key Stakeholders:

Sales Director Digital, Senior Executive team, Digital Sales team, Studio GMs and Brand Directors, Territory Marketing teams, Senior Exec team, Square Enix Japan & North America Digital teams.

Position based in: London, UK

Person Specification

Profile	Essential	Desirable
Experience & Qualifications	Thorough understanding and experience of strategic, digital marketing as well as tactical marketing/PR on a global level. To be a strong communicator and digital brand evangelist with the ability to communicate with a diverse number of stakeholders globally. Understanding of digital computer game marketing and development.	Experience either as part of or with video games marketing function.
Technical Skills	Proficient with: To have a proven track record in being effective in brand marketing delivering strong creative and meeting territory and studio needs.
Interpersonal Skills	Strong communications skills and attention to deadlines. A persuader – confident and compelling.	Good level of strategic planning experience, attention to detail
Other Skills	High degree of business acumen. Ability to work under pressure. Positive and creative approach to problem solving.
Motivations & Interests	Desire to effect change that helps grow new business.	Interest in Video games

Please send your CV and cover letter in English to the following email address, quoting "SEE-HDBD" in the subject line: humanr@square-enix.com – applications without this code cannot be read.