TOKYO (Feb 28, 2024) - Today, SQUARE ENIX CO., LTD. would like to inform the public that we have discovered a printing error on the FINAL FANTASY VII REBIRTH game discs releasing February 29, 2024.
Due to an error during Sony Interactive Entertainment's manufacturing process, the two discs that comprise the physical version of FINAL FANTASY VII REBIRTH have been printed with the incorrect labels. Regions affected by this error are Southeast Asia areas. Other regions with English versions are not impacted.
This error will not affect players' ability to play the game as long as they follow the instructions outlined below.
For details, please visit the following site:
https://www.playstation.com/support/important-notice/
【Explanation of the Issue】
The Data Disc is erroneously labeled as the "Play Disc"
and the Play Disc is erroneously labeled as the "Data Disc."
【How to Rectify the Issue】
By following the guide below, players will be able to play FINAL FANTASY VII REBIRTH on their PlayStation®5 console without issue. We apologize for the inconvenience this has caused.
1) Insert the black disc (marked "Play Disc") into your PlayStation®5 console and install the requisite data.
2) Follow the on-screen instructions. Once the installation is complete, insert the white disc (marked "Data Disc") to start the game.
* After the initial installation, players will only ever need to use the disc labeled "Data Disc" from step 2 to play.
(Click to enlarge)
Sony Interactive Entertainment is currently investigating the cause of this issue, but should you wish to contact them regarding it, please direct your queries to the website below.
PlayStation Customer Support https://www.playstation.com/support/contact-us/
For queries regarding FINAL FANTASY VII REBIRTH, please use the following website.
SQUARE ENIX Support Center https://sqex.to/v9zHg